When you think about frontline healthcare workers, you probably picture them helping patients, offering care, and improving public health. But what you might not realize is that many of these professionals also face serious safety risks every day.
In the Netherlands, the Municipal Health Service (MHS) plays a crucial role in delivering outpatient care and consultations to communities. Unfortunately, this important work can often put employees in hostile or unsafe situations — whether dealing with aggressive patients or stepping into unfamiliar homes during care visits.
This constant exposure to risk has led to higher stress levels, increased sick leave, and even employee turnover — something no healthcare service can afford.
When Staying Safe Means Staying Smart
To protect their team, the Municipal Health Service knew they needed more than just traditional safety protocols. They needed a smart, discreet, and flexible solution that could work both inside consultation rooms and out in the community.
That’s where TWIG came in — teaming up with SOSvolaris, Cuebly, and VHD Alarmcentrale to build a complete personal safety system tailored to the MHS’s unique challenges.
What Does Safety Look Like in Real Life?
Here’s how this all-in-one safety solution works for MHS workers:
1. Consultation Room Coverage
During appointments at MHS facilities, workers carry a TWIG Neo personal alarm. If a situation escalates, they can trigger an alert discreetly — no need to alarm the patient.
That alert goes straight to the Cuebly platform, where colleagues and on-site emergency responders get real-time updates through the Cuebly app or directly on their own TWIG devices. It’s fast, seamless, and doesn’t interrupt ongoing care.
2. Safety on the Road and at Home Visits
Things get more unpredictable when MHS professionals visit patients’ homes. That’s why the TWIG Neo comes equipped with location tracking and direct connection to VHD’s 24/7 Alarm Response Center.
With just the push of a button, workers can alert VHD operators and open a live two-way voice channel — getting instant backup when they need it most.
Bonus features like voice messages (to leave pre-visit context) and the ability to set temporary addresses make sure responders know exactly where help is needed — even in tricky locations like large apartment blocks.
What Happened After the Rollout?
The results have been game-changing for MHS staff:
✅ They feel safer. Knowing help is literally in their pocket has reduced anxiety across the workforce.
✅ Sick leave dropped. Less stress means fewer health-related absences.
✅ People are staying. When employees feel protected, they’re less likely to leave — boosting retention and cutting recruitment costs.
✅ Emergency response improved. With real-time location tracking and instant voice communication, help arrives faster when it’s needed most.
It’s Not Just Technology — It’s Peace of Mind
This case proves that modern safety tools can do more than just protect workers — they can improve workplace culture, boost morale, and save money in the long run.
For any organization sending staff into unpredictable or high-risk environments — whether in healthcare, social work, public safety, or home care — solutions like the TWIG Neo system are more than just smart; they’re essential.
Want to Learn More?
If you’re looking for ways to keep your team safe and your workplace running smoothly, check out TWIG’s lone worker solutions:
👉 www.twigcom.com/lone-worker-alarms
And if you’re ready to upgrade your employee safety strategy, let’s talk:
👉 www.twigcom.com/contactus